Terms & Conditions

General Terms

EV Chauffeurs reserves the right to update or modify these Terms & Conditions at any time to improve service quality, operational procedures, or legal compliance.

Customers are responsible for reviewing the latest version published on our website. Continued use of our services confirms acceptance of the updated terms.

• Loud music is not permitted inside vehicles.
• Alcohol consumption inside vehicles requires prior approval.
• Customers are liable for damage caused by spills, stains, or misuse of the vehicle.
• Illegal drugs are strictly prohibited under all circumstances.
• Chauffeurs may refuse service to passengers behaving aggressively or under the influence of drugs or alcohol.

Bookings & Service Terms

All chauffeur services must be pre-booked. Additional charges may apply for extra waiting time, mileage, route changes, additional stops, parking charges, or service extensions.

• Minimum booking notice for London services: 4 hours.
• Minimum booking notice outside London: 6 hours.
• Hourly bookings should generally end within the same city as the pickup location unless agreed otherwise.
• Vehicle images shown on the website represent vehicle classes and may vary depending on availability.
• Complimentary upgrades may occasionally be offered subject to availability.

Passengers, Children & Luggage

Customers must ensure that passenger numbers and luggage quantities match the booked vehicle capacity.

• Child seats must be requested during booking, including the child’s age and seat requirements.
• Additional luggage may incur extra charges if space permits.
• EV Chauffeurs reserves the right to refuse unsafe or excessive luggage.
• Unauthorised additional passengers may be refused travel if safety regulations are affected.

Animals & Pets

Customers wishing to travel with animals must obtain prior approval before booking. Guide dogs are always accepted.

Chauffeurs may refuse transportation of animals not agreed upon before the journey.

Delays & Liability

EV Chauffeurs is not responsible for delays caused by traffic, road closures, weather conditions, accidents, GPS failures, or other unavoidable circumstances outside our control.

We cannot accept liability for missed flights, meetings, hotel reservations, or financial losses resulting from such delays.

No-Show Policy

A booking may be classified as a “No Show” if the passenger cannot be contacted or fails to arrive within the allocated waiting period.

• Airport pickups include 60–90 minutes of complimentary waiting time.
• Non-airport pickups include 15–30 minutes of complimentary waiting time.
• Full booking charges apply for confirmed no-shows.
• Chauffeurs may leave once the waiting period expires.

Cancellation & Refund Policy

• Cancellations made more than 24 hours before pickup are eligible for a full refund.
• Cancellations within 24 hours may incur a 50% charge.
• Cancellations within 12 hours are charged at 100%.
• Wedding bookings may require non-refundable deposits.
• Multiple vehicle bookings cancelled within 7 days may be charged in full.

Behaviour Inside Vehicles

All passengers must behave respectfully and comply with safety regulations throughout the journey.

• Smoking is prohibited inside all vehicles.
• Passengers must wear seatbelts where legally required.
• Doors must remain closed while vehicles are moving.
• Passengers must not damage or misuse vehicle equipment.
• Verbal abuse, threats, harassment, or dangerous behaviour will not be tolerated.

Payments & Additional Charges

Payments can be made using major credit and debit cards. Charges for additional services may be applied after the journey.

• Airport waiting time beyond the complimentary period is chargeable.
• Additional stops or route deviations may incur extra charges.
• Hourly booking extensions are subject to chauffeur availability.
• Vehicle damage caused by customers may result in repair or valeting charges.
• Customers may be asked to verify card ownership for security purposes.

Lost Property

Lost items found in vehicles will be stored temporarily and may be returned to customers upon request.

Delivery or courier costs for returning lost property are the customer’s responsibility.

EV Chauffeurs accepts no liability for lost or damaged personal belongings unless caused directly by proven negligence.

Complaints Procedure

Customers are encouraged to report issues immediately during the journey where possible so our team can assist promptly.

Formal complaints should be submitted in writing within 12 days of the completed booking. EV Chauffeurs aims to acknowledge complaints within 12 days and provide a complete response within 28 days.